Global Spirit takes your privacy very seriously and maintains a strict privacy policy. For this we comply with the General Data Protection Regulation (GDPR). This means that all your personal data is safe with us and that we handle it carefully.
In our privacy statement you can read what we do with your personal data and how we process them. If you still have questions, please contact us via info@globalspirit.nl.
The content of this privacy statement
- what personal data we collect and process and why we do this
- when we can share personal information within Global Spirit and other organizations
- what choices you can make, and how you can view and update your personal data
If we refer to “we”, “we” or “us” in this privacy statement, we mean Global Spirit. We are the party that collects, uses and protects your personal data, the controller. We proceed carefully.
The personal data that we collect and share
When you visit our website, we can process the following information:
If you book a project (s) with us, we will receive your personal information from you. This personal information, which you fill in via our booking form, we use exclusively to arrange and book your requested participation in the project (s). This information will not be passed on to other companies or authorities, except to the parties that are involved in organizing and carrying out your participation in the project (s). This means that your personal data will be passed on to:
- our local partner organizations (ie contacts abroad, transport organization (s), if you use a transfer service, for example)
- the Europeesche insurance, if you use a travel and / or cancellation insurance
- any other parties involved in your trip and / or composing your participation in the project (s).
We also ask when booking for a name, telephone number and e-mail address of those who stay behind. We assume that you inform the back keeper (s) that these data are in our possession and that we only use them in case of an emergency situation.
We also use personal data of others that have been provided by you, for example of the people on your booking (such as name of the participant). If you provide the personal data of others, you must be certain that they agree with this and that you may provide this information. Also make sure, if applicable, that they understand how we can use their personal data.
It is also possible that we receive relevant medical and / or vaccination data from you that are required for participation in a particular project. These data are also passed on exclusively to our local partner organization (ie contact person abroad, who is involved in your participation in the project).
Only if there is a suspicion of fraud or abuse of our data, we hand over personal data to the competent authorities.
Marketing communications
In order to keep our future and old participants informed of our current and new projects, possible offers and events, we use newsletters and social media.
If you book a project with us, we ask you in the booking form if you want to receive newsletters from us. If you have clicked on this, you can later change this setting at any time: by writing to us (via e-mail info@globalspirit.nl).
Our website contains functions for social media, which have their own privacy statements. Make sure you read through their terms and conditions and the privacy statement before you enter personal data; we accept no responsibility or liability for these functions.
Marketing research; feedback after participation
Your opinion is important to us. This way we find out how we can improve our project offer and services. That is why we will contact you after your participation to complete a feedback form. We are very happy if you fill this in and / or write your experience of participation. You always decide for yourself whether you want to participate in our market research.
Sharing personal data with suppliers and partners
In order to provide you with the requested products or services, we share your personal data with the suppliers of your trip, such as airlines, hotels, transport companies and of course the project or several projects where you will do volunteer work.
If we hire companies to help us with our IT services, storing and combining data, marketing, market research, processing payments and delivering products and services, we want you to know that we are carefully selecting these companies .
Sometimes we share personal data to record, exercise or defend our legal rights; in this connection we can provide personal information to others to prevent fraud and limit the credit risk.
When we share personal data with other organizations, we make clear agreements that they keep your data safe and do not use it for their own marketing purposes.
Finally, we only share the minimum personal data with our suppliers and partners. This means that they only have access to the data that is needed to provide you with their services.
Keeping the data
Now that we have told you what we collect and process your personal data for, we also want to let you know how long we keep them. We do so for as long as necessary for the purposes that we have covered in this privacy statement and for complying with laws and regulations (after 7 years of inactivity your data will be deleted and then we still want to use data for analytical, for historical or other business purposes, we will make your data anonymous).
About cookies and similar technologies
Cookies are small data files that are stored on your computer, laptop or smartphone during the internet. We use cookies to recognize you when you visit us. And to ensure that our website works well. Read more? That is possible in our separate Cookie statement.
Access and update your personal data; complaints
Of course you can always request your own personal data. This data is linked to the booking of your trip. If you wish, you can request a copy of the personal data that we have stored from you in writing.
If you do so, please provide us with information that enables us to identify and look up your personal data for you.
We want to make sure that the personal information we have about you is correct and up-to-date. If there is data that is not correct, let us know.
We will update or delete your data unless we have to keep them for business or legal purposes.
We do our best to handle your personal data as well as possible. If you do have a complaint about how we collect, store or use your personal information, please let us know by sending your question or complaint to Global Spirit via info@globalspirit.nl.
And if you are not satisfied with our response afterwards, you can submit a complaint to the national authority for personal data: www.autoriteitpersoonsgegevens.nl.
Before we handle your request or complaint, we may ask you for additional information to confirm your identity. Even if you contact us on behalf of someone else, we may ask you for additional information. We do this to ensure that you are entitled to submit such a request or complaint.
Changes to this statement
This statement replaces all previous versions. We can change this statement at any time, so check our website regularly for updates. If we make an important change that affects the way in which Global Spirit processes your personal data, we will make this known through a notification on our website.
Questions about our privacy statement?
If you have questions about this privacy statement, including requests to exercise your statutory rights, please send an email to info@globalspirit.nl o.v.v. GDPR privacy.
Last updated: May 25, 2018